Terms of Service

This Web site is operated by Stair Supplies. All inquiries may be directed to:

Stair Supplies
Internet Customer Service Department
810 Logan St.

Goshen, IN 46528

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the stairsupplies.com Web site means you agree to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the stairsupplies.com Web site.

These Terms and Conditions May Change
Stair Supplies reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the stairsupplies.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.

Submissions
Stair Supplies welcomes your comments regarding the stairsupplies.com Web site. However, any comments, testimonials or pictures or other communications sent to stairsupplies.com shall be and remain the exclusive property of Stair Supplies. Stair Supplies will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any testimonials or pictures that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas or original artwork.

Damages
It is Stair Supplies objective to get you beautiful and unscathed stair parts in a timely manner. Unfortunately, accidents do occur in shipping and we want to make the process as easy as possible for you to make a damaged goods claim. Please follow these simple steps to ensure the process goes as smoothly as possible:

Inspect all packages before signing for receipt of shipment. If boxes are at all damaged, please notify the driver and be sure he/she makes a note of it.
Take digital pictures within 72 hours of receipt of shipment.
A customer service representative will be in contact with you within one business day.
Please remember to keep all packaging!

Handling
All orders are assessed a $10 handling fee. All wood product is shipped unfinished.

Wood Returns
Our wood products are built specially for You. Wood products are not returnable and may not be cancelled once the order has been acknowledged.

Iron Returns

Stair Supplies has a "No Hassle" policy regarding iron product.

All returns are assessed a 30% restocking fee and freight charges are non-refundable.
Product must be in sellable condition.
If product has been opened, please be sure to package it in such a way that is not damaged in transit back to us.
A return authorization must first be requested from Stair Supplies. Returns without a return authorization will be refused delivery and returned to you.
No returns will be accepted after 60 days from time of shipment.
Stair Supplies reserves the right to determine final credit given based upon the above criteria.

Cancellations

No cancellations of wood products will be accepted after order has been acknowledged.
All cancellations will be assessed a 7.5% credit card cancellation fee.

Payment

Because many of our products are built Just for You, your credit card will be charged at the time of order.
Credits will be made to the credit card used to make the purchase. Your credit card number is not stored on our system.
Stair Supplies is not responsible for installation, installation delays, installation difficulties or injuries resulting from stair parts or tools and will not compensate for any forementioned delays.